Payment & Delivery

FREE Home Delivery for orders over $100.*

*Transitions Hair offers free standard home delivery for purchases over $100. Orders under $100 will incur a delivery fee. Excludes large items, which will incur a delivery fee based on the delivery destination. Delivery fees are calculated once you enter your delivery destination. Please note items can only be delivered to street addresses in mainland Australia. Please note that our carrier companies Delivery Policies or zone restrictions may apply to selected areas. Where street delivery is not always possible, you will receive notification or a calling card will be left.

Next Day Express Shipping

Express Delivery - for when you don't feel like waiting!

Place your order by 12:00pm AEDT in selected metro areas Monday to Friday for next business day delivery, some qualifying postcodes classed as regional/metro may take longer. For Orders placed on Saturday and Sunday and public holidays please allow an extra business day for your delivery to arrive. Express Delivery Option available for qualifying orders and locations only.

Large items, products and orders over 5kg are ineligible for Express delivery.

Home Delivery Timings

Home delivery orders are delivered on weekdays by either Australia Post, StarTrack or TOLL IPEC. Delivery time will vary depending on your location. Please use the below table as a general guide:

State	Region	Standard Parcels (business days)	Big & Bulky Parcels (business days)
VIC	Melbourne metropolitan	3 days	5 days
	Vic country	4 days	7 days
NSW/ACT	Sydney metropolitan	4 days	6 days
	NSW country	5 days	8 days
	Canberra metropolitan	5 days	7 days
QLD	Brisbane metropolitan	6 days	8 days
	South East QLD	6 days	9 days
	Central QLD	7 days	9 days
	Far North QLD	8 days	12 days
	Far North QLD (Islands)	12 days	16 days
TAS	Tasmania	6 days	12 days
SA	Adelaide metropolitan	4 days	6 days
	SA country	6 days	8 days
NT	Darwin metropolitan	6 days	14 days
	Alice Springs	7 days	12 days
	NT country	14 days	16 days
WA	Perth metropolitan	6 days	10 days
	WA country	9 days	16 days

Delivery Policy

Home Delivery orders for standard parcels can be sent to street addresses or post office boxes. Please note that our carrier companies Delivery Policies or zone restrictions may apply to selected areas. Where street delivery is not always possible, you will receive notification or a calling card will be left. Home Delivery & Express Shipping options are only availbale within Australia. See below for International Shipping.
Large orders can only be delivered to street addresses within mainland Australia.

International Shipping

Details here...

Payments

All orders are calculated in Australian Dollars and can be paid for via PayPal, or credit card. We accept all major credit cards including MasterCard, Amex, Diners and Visa.

Order tracking

You can use the 'Consignment ID number' to track your order via either the Australia Post website or StarTrack website or the TOLL IPEC website, depending on which company your order is delivered by.

Delivery acceptance

All home delivery orders, except for express deliveries, require a signature upon delivery. If there's no authorised person at the delivery address to sign for the parcel, a card will be left with instructions indicating if you need to call to arrange another delivery time or if you need to collect your order from the delivery agent.

Once your parcel has been signed for, you will be responsible for any damage or loss to your items.

Payment & Delivery